Contractual Terms and Conditions

Provider Information:

Service location: Apartman Minerva, Biokovska 4, 21322, Brela, Croatia, OIB. 79244688089.

General Rules:

(a) These General Terms and Conditions – hereinafter referred to as GTC (General Terms and Conditions) – regulate the terms of use for the accommodation unit “Apartman Minerva”, located at the above-mentioned address, as well as the related services offered by the provider.

(b) These GTC do not exclude the possibility of concluding special or individual agreements with travel agencies, travel intermediaries, tour operators, or other entities that collaborate with the provider on a long-term basis for the promotion and sale of its services.

Contracting Parties:

(a) The contracting party is the natural or legal person who orders and uses the provider’s services. The contracting party is also considered to be the individual who actually benefits from the provider’s services. The person who orders and/or uses the services is hereinafter referred to as the guest.

(b) The provider and the guest become contracting parties to the service agreement once the necessary conditions are met – hereinafter collectively referred to as the contracting parties.

4. Conclusion of the Contract, Reservation Process, Reservation Modification, Available Booking Days:

(a) The guest will receive confirmation from the provider within 5 hours of submitting a reservation request through the booking system on apartmanminerva.com.

(b) The service contract is concluded once the provider sends a written confirmation of the order – reservation – submitted by the guest based on the offer. With this written confirmation, the order – reservation – is considered a contract concluded in writing.

By placing a service order, the guest accepts these General Terms and Conditions.

(c) The contract for the use of the service is concluded for a fixed period.

(d) If the guest decides, before the expiration of the fixed period, not to use the service for the entire period or the remaining period, this (except as specified in section 5) does not exempt them from the obligation to pay the full amount of the service as stated in the concluded contract. The provider has the right to resell the apartment vacated by the guest before the expiration of the agreed period.

(e) The guest has the right to extend the service period only if the provider gives written consent no later than the day before the expiration of the agreed period, and the cost for the extended period is paid.

(f) Modifications to the service contract are only possible with the mutual agreement of the contracting parties, expressed in writing.

The reservation date can be changed free of charge with at least 30 days’ notice before arrival, in writing, and subject to availability.

The guest must notify the provider in writing of the desired date change, and the provider commits to confirming the requested modification in writing within 8 hours, subject to availability. The provider always responds to the guest’s request.

5. Cancellation Policy:

(a) The guest may cancel their existing reservation; however, the cancellation request must be communicated in writing via email to hello@apartmanminerva.com.

– Free cancellation is available up to 30 days before arrival.
– For reservations canceled between 30 and 15 days before arrival, 50% of the amount paid for the reservation may be refunded.
– For reservations canceled less than 14 days before arrival, the total amount will be charged.

6. Pricing Policy:

(a) The current apartment rates can be found on the website https://apartmanminerva.com/.

(b) The provider reserves the right to change prices freely without prior notice; however, this does not affect the rates already confirmed in the price offer issued upon the contracting party’s request.

(c) The provider is obligated to specify the percentage of taxes included in the prices, such as the tourist tax, in accordance with applicable legal regulations. The provider reserves the right to transfer any additional tax burden resulting from legislative changes to the contracting party and/or guest without prior notice.

(d) The provider sets the rates in Croatia’s official currency, EURO.

7. Payment Method and Guarantee:

(a) The provider will specify the total amount for the requested services during the stay in the written confirmation sent to the guest. The guest can pay the total amount for the stay in two ways:

(aa) The guest must transfer 50% of the total reservation amount via bank transfer within 48 hours of completing the booking, to the bank account indicated by the provider in the written confirmation. The remaining 50% must be paid no later than 20 days before arrival, also via bank transfer to the provider.

(ab) The guest may pay the full amount of the ordered service in a single transaction via bank transfer within 48 hours to the bank account indicated in the written confirmation.

(b) The contracting party is required to pay for the services in Croatia’s official currency, EURO, as specified in the confirmation email sent by the provider.

8. Conditions and Use of Services:

(a) The guest can check into the reserved and confirmed apartment only after full payment of the service amount to the host. Check-in is available from 15:30 on the day of arrival, and the guest must check out by 9:00 on the morning of the last day of stay.

(b) Pets are not allowed in the apartment.

(c) Smoking is prohibited inside the apartment; smoking is only allowed in designated areas.

(d) The provider has the right to terminate the service agreement or refuse service with immediate effect if:

(da) The guest misuses the apartment or does not use the facilities for their intended purpose.

(db) The guest disturbs the order in the apartment and does not stop the disruptive behavior even after a warning.

(dd) The guest fails to comply with apartment safety rules, such as smoking in non-designated areas, or engages in behavior that endangers their safety or that of others.

(de) The guest behaves in an unacceptable manner, including being under the influence of alcohol and/or drugs, making threatening or offensive remarks, or displaying other inappropriate behavior.

(df) the guest refuses to present valid identification documents for all group members. Presenting these documents is mandatory according to the legislation regarding the registration of tourists in the official systems of the tourism authorities.

(e) The contracting party or guest fails to provide the required payment guarantee within the deadline set by the provider.

(f) If the contract cannot be fulfilled due to “force majeure,” the agreement will be terminated.

(g) The guest uses all services of the apartment at their own risk throughout the stay.

9. Provision of Services:

(a) If the provider is unable to deliver the requested services due to its own fault—especially in cases of overbooking or temporary operational issues—it is obligated to arrange accommodation for the guest.

(b) In accordance with the obligation stated in section (a), the provider must:

Offer an alternative accommodation of the same category, at the price specified in the booking, for the period indicated in the reservation or until the circumstances preventing the service provision are resolved. If the guest accepts the alternative accommodation, the provider must ensure it. All additional costs for arranging substitute accommodation will be covered by the provider.

(c) If the provider fully meets its obligations as stated in section (b) and the guest accepts the alternative accommodation, the guest will not be entitled to claim compensation afterward.

10. Guest Rights:

(a) Under the contract, the guest has the right to use all facilities of the reserved apartment, as booked through apartmanminerva.com, for appropriate purposes, until the agreed departure date.

(b) The guest has the right to file a complaint regarding the services provided by the host. The provider commits to reviewing any written complaint received and providing a substantial response within 72 hours of receipt.

11. Guest Obligations:

(a) The guest is obligated to pay the full amount for the reserved services according to the terms, method, and currency specified in the contract.

(b) The guest must use the apartment, parking area, and surrounding premises in accordance with local regulations, property conditions, and the apartment’s usage guidelines, fully respecting all applicable house rules.

(c) The guest is responsible for protecting and safeguarding their personal belongings and valuables throughout their stay in the apartment, at their own risk.

(d) The guest must immediately report any damage caused to the apartment or parking area to the host and provide all necessary details to clarify the circumstances of the incident, as well as for any potential legal or criminal proceedings.

12. Guest’s Liability for Damages:

(a) The guest is responsible for any damages caused due to improper use of services and must pay for these damages immediately, based on a damage report prepared on-site.

(b) The guest is liable for damages caused by themselves or their accompanying persons to the host’s property.

13. Provider’s Rights:

(a) If the guest fails to fulfill their payment obligation for the booked services but arrives at the location, the provider has the right to refuse service provision.

14. Provider’s Obligations:

(a) The provider is obligated to deliver the accommodation services and other ordered services in accordance with applicable regulations and quality standards.

(b) The provider is required to investigate any written complaint submitted by the guest and handle the issue in accordance with the appropriate procedures.

15. Provider’s Liability for Damages:

(a) The provider is liable for any damages suffered by the guest in the apartment if the damages were caused by the provider’s fault.

(b) The provider is exempt from liability if they can prove that the contract violation was caused by unforeseen circumstances that were beyond their control at the time of contract conclusion and that it was impossible to avoid those circumstances or prevent the damages.

(c) The provider reserves the right to designate restricted areas within the apartment where guests are not allowed to enter or to restrict access to certain storage spaces. The provider is obligated to clearly mark these restricted areas. The provider does not assume liability for damages suffered by the guest or their accompanying persons in these restricted areas.

(d) The provider’s liability for damages applies only if the damage is reported immediately after its occurrence, via both email and phone, along with all necessary details.

(e) The provider is not liable for any loss or damage to the guest’s luggage and its contents upon arrival, departure, during loading and unloading, or during transport to and from the apartment.

16. Confidentiality:

(a) The provider is obligated to comply with the provisions of Law No. 112/2011 regarding the right to informational self-determination and the freedom of information, as well as relevant legal regulations regarding the protection of personal data, during the fulfillment of its obligations under the contract.

17. Force Majeure:

(a) Causes and circumstances (e.g., war, fire, flood, extreme weather conditions, damage events, power outages, strikes, etc.) over which neither the provider nor the guest has control – force majeure – which exonerates either party from fulfilling contractual obligations for as long as these causes or circumstances persist. The contracting parties agree to make every effort to minimize the possibility of these causes and circumstances arising and to remedy any damages or delays caused by them as quickly as possible.

The provider will separately inform the guest that the terms highlighted in this document are significantly different from the legal regulations or customary contractual practices. After this warning, the guest declares that they explicitly accept these terms.